GENERAL TERMS & CONDITIONS

By accessing and placing an order with Manohari, you confirm that you are in agreement with, and bound by, the terms outlined in these conditions. These terms apply to the entire website and any correspondence between you and Manohari Sweets via any digital or physical channel.

Manohari shall not be held liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of data or revenue, service interruption, or loss of goodwill) arising out of the use or inability to use the materials or services provided — even if Manohari or an authorized representative has been informed of such possibilities.

Your use of this website and any actions taken (including placing an order) are at your own discretion and risk. Manohari is not responsible for any resulting loss or disruption. We reserve the right to update or change these terms and related policies without prior notice.

LICENSE

Manohari grants you a limited, non-exclusive, revocable, and non-transferable license to use this website strictly in accordance with these Terms & Conditions. This license allows you to:

• Browse the site
• Place orders
• Review your account and purchase history

All content on this website (including product images, designs, copy, and branding) is the intellectual property of Manohari and may not be used, copied, downloaded, republished, or distributed without prior written consent.

ORDERS & PAYMENTS

• All orders placed are subject to acceptance and availability.
• Prices displayed are final and inclusive of applicable taxes, unless stated otherwise.
• Payments are processed via secure third-party gateways. Manohari does not store card or payment details.
• For failed transactions, please contact your bank or payment provider.

SHIPPING & DELIVERY

• We aim to dispatch all orders within the timelines mentioned on product pages.
• Delays due to weather, courier issues, or regional holidays may occur. Manohari is not liable for delays beyond our control.
• Customers are responsible for providing accurate delivery information. We are not liable for non-delivery or misdelivery caused by incorrect addresses.

PRODUCT POLICY

• Our sweets are handcrafted using high-quality ingredients. Slight variations in appearance or weight may occur.
• Items once shipped are non-returnable due to their perishable nature.
• For spoilage, damage during transit, or wrong items, contact us within 24 hours of delivery with clear images and order details.

CANCELLATIONS & REFUNDS

• Orders once confirmed cannot be canceled or modified.
• Refunds will only be processed for failed payments or undelivered items due to our fault.
• Approved refunds may take 5–7 working days to reflect in your account.

USER RESPONSIBILITIES

By using our site, you agree to:

• Provide accurate and truthful information
• Avoid misuse of the site or fraudulent activity
• Refrain from attempting unauthorized access
• Comply with local and international laws while using our platform

THIRD-PARTY LINKS & SERVICES

Our site may include links to external platforms. Manohari does not control or endorse such services and is not responsible for their content or privacy practices. Please review their terms before engaging.

GOVERNING LAW

These Terms & Conditions shall be governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of Pune.

CONTACT INFORMATION

For any queries, feedback, or legal concerns, please reach out to us:

Email:customercare@mymanohari.com
Phone: +91-7385921223
Website: www.manohari.com

Last Updated: 14/07/2025
© Manohari. All rights reserved.